GDPR – the deadline is looming
What is GDPR? This is the question on everyone's minds at the moment. The May deadline is fast approaching and it seems that every other email I get is a company trying to sell me a service that will help me with my GDPR goals. But what is GDPR? General Data...
GDPR – Introduction to my guide
Welcome to my definitive guide to GDPR - Part 1 Who am I to write this guide? In short, I am no one! I am not a lawyer, I am not a professional in European Law, I am simply ‘The Bad Manager’ (for more on that, see my other blog posts). Why am I writing...
Difficult customers – the ones that make you wish you worked somewhere else.
Difficult customers and how to deal with them. What makes a difficult customer? The old adage of ‘the customer is always right’ in my experience should be followed up by ‘but it doesn’t always mean they know what they are talking about’. Many a time I have come...
Entitlement – are you being paid enough to put up with all the crap?
The first question to ask yourself here is: are you working hard enough? If no, then you are being paid enough and in fact, you probably are being overpaid and owe your employer more work. Second, are you working to capacity and to your full potential. If yes then I’m...
Lack of productivity – I’m just too busy
Have you ever just sat there and thought… “I’m just too busy, I can’t do all of this work today, I can’t do all this work in a week, how can I get all of this done today?” And then had a member of staff or more senior colleague come and give you yet another thing to...
Coaching as a teaching method
About ten years ago, whilst working at a well known high street newsagents, I attended a residential ‘Supervisor’ training course in Gloucester, it is perhaps the only formal training I have received for the job I currently do. During the three of four days of this...
How to deal with unmanageable staff (aka that bitch who sits next to me)
Have you ever had that one member of staff who is disruptive and who makes the atmosphere as cold as ice? I’d compare it to the feeling I assume people get when Cruella deville enters a room. You wake up on a monday morning and actually find yourself wishing she/he...
Sickness and absence – also known as slackers and jackers
Sickness and absence in the workplace is something which we, as managers have to deal with regularly; whether it be our own staff or staff in another department, sickness and absence have a serious knock on effect on the business as a whole. 1. Have a formal sickness...
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